About

Tufail Ahmed is a skilled IT Release Manager and Senior Product Tech Support professional with over 21 years of experience in the industry. He is a qualified Technocrat and a Certified Project Manager with extensive expertise in project coordination, application support management, software development life cycle, and team management. Tufail has a special proficiency in technical knowledge of Microsoft Technology, multiple Platform (OS), Databases, and Tools. He also possesses functional knowledge of Health Care, Data Science, E-commerce, Retail, Banking, Hospitality, Travel, Education, and Media publishing sectors. As a cohesive team player, Tufail has a fast learning curve, along with strong analytical, problem-solving, innovation, planning, organizational, communication, and interpersonal skills. He is involved in the leadership of projects for design and development of enterprise solutions. He has gained expertise in project coordination involving stakeholder interaction, project planning, estimation, monitoring & progress reporting, project level issues resolution & technology conflict resolution, expectation & risk management, and cross-functional process/team interactions. Tufail is proficient in application support management through study & analysis of problem tickets/change requests, impact analysis and specification corrections (if necessary), change finalization and design, change management and testing, configuration management, and patch/update release. He is also competent in all phases of software development life cycle by analysis & study of business requirements, technical & functional specifications, data/interface/process design, module/interface development, testing, integration, implementation along with service support. Currently, Tufail works as a Senior Product Support Tech Advisor at IQVIA. He has also worked as a Release Manager - IT at IQVIA in the past. Tufail holds an Engineer's Degree from Siddaganga Institute of Technology and a High School degree from St. Patrick's High School, Bangalore. He is currently pursuing an Advanced Program in Digital Health and Imaging from IISC. Tufail's relevant experience is 3.11 years, and his tech stack includes test, Software Engineer, Data Scientist, and Integration. With his vast experience and skills, Tufail is an asset to any organization he works for.